Terms & Conditions
Please read the following Terms and Conditions carefully.
These Terms and Conditions apply to all purchases
from the online delicatessen and do not affect your statutory
rights. If you have any questions don't hesitate to
Contact Us.
Description of Goods
All reasonable care has been taken to ensure that the items
shown on our web site, their description and price is correct. Products are frequently
improved by their producers and this may result in changes to the product's appearance or ingredients from that stated on our web site. For this reason, Tastes Ltd is unable to
accept liability for any incorrect information on this site.
If you have a particular concern about the ingredients in any product please
contact us and we will happily check for you and email a copy
of the current product label. You should always read the label before consuming the product and never rely solely on the information presented on this web site.
Price
The price to be paid by you will be the price advertised on
our web site at the time you place your order. All prices are
in Pounds Sterling (GBP) and include all applicable taxes, but exclude delivery.
Prices, offers and products are subject to availability and may change at any
time.
Placing your Order
Orders should be submitted on our order form and will
be treated as an offer from you to buy the goods you have selected from us,
subject to these terms.
We will send you an email to confirm we have received your order.
Once we have received your payment, we will review your order
and send you another email to confirm we have accepted your order. No order should be
deemed to be accepted by us until we have sent you an email accepting your order.
At any point up until then, we may decline your order without giving
any reason.
Personal Details
In order to accept your order we will need to collect
personal details, such as your name and address.
We will also give you the
option to opt in to receive information from us in the
future (you do not need to agree to this). At all times
your personal details will be held securely and used only for
the purposes for which they were collected. Further
details can be found
in our
Privacy
& Cookies Policy.
Payment Methods
You can pay by cheque or postal order (made payable to
"Tastes Ltd"), credit or debit card (either online or by telephone), or by PayPal.
If you choose to pay via credit or debit card online your payment
details will be taken immediately and processed by PayPal and stored
securely by them (you'll be able to see the padlock icon on the pages
when these details are collected). Your details will be securely
encrypted and are not held by Tastes Ltd. Your do not need a
PayPal account and can pay by Visa, Mastercard, American Express, Maestro or Solo.
If you would prefer not to enter your credit or debit card details online you
can telephone us and give us your details over the telephone. Choose the
by telephone option when completing your
order online. Then
call us during our
normal opening times. You can pay by Visa, Mastercard, American Express, Maestro or Solo.
Your payment will be processed in the same way as if you had visited the shop. We will not retain your card details.
If we do not hear from you within seven days of the order being placed we will try to contact you. If we are unsuccessful
after a further seven days we will cancel your order.
For your own security, please do not send your credit or debit card details via email.
If you wish to pay by cheque or postal order, choose the
Cheque/Postal Order option when completing your order online and post your
payment
to us
together with a print out of your order form. We will contact you to confirm
that your cheque/postal order has arrived. Once your cheque has cleared, your
order will be dispatched. If we do not receive your payment within seven days of the order being placed we will try to contact you. If we are unsuccessful
after a further seven days we will cancel your order.
We do not dispatch goods until we have received cleared funds.
Availability
In the unlikely event that an item is out of stock, we will
contact you and offer you the choice of substituting the item with
another, postponing delivery or cancelling the order. If you choose
to cancel the order we will refund your payment. We will not be
liable for any loss incurred above the cost of the unavailable item.
Delivery
We are currently only able to deliver to the UK mainland.
Full payment must be received before dispatch and we aim
to send your order within two working days of
receiving payment, usually sooner. If your order is urgent please
do
contact us (telephone is the most suitable for emergencies) and we
will do what we reasonably can to meet your deadline. This may result in additional costs (for example courier charges) subject to your prior agreement.
We will send you an email to confirm
your order has been dispatched.
It is your responsibility to make arrangements to accept goods on delivery.
If for any reason you fail to take delivery, risk in the goods passes to you and the goods shall
be deemed to have been delivered.
In the unlikely event that an order is lost, damaged,
delayed or faulty we will only cover the cost of replacing the items and will not
be liable for any associated damages or losses. Please see our
Returns & Refunds
policy, below.
Cancelling your Order
You have the right to change your mind and can cancel your
order at any time, up to seven working days after
the day after your order was delivered. The cancellation must be in writing and sent
via
email or post.
If your item has been shipped prior
to you cancelling the order you will need to promptly return the complete
package to us, with all items unopened and unused. We will
not refund the shipping cost of items dispatched prior to cancellation, nor the cost
of returning these.
We recommend that
you obtain a proof of posting for any items that you return to us as we cannot authorise
a refund until we have received the returned items. We will advise you of receipt of the
returned items and a refund will be issued within 30 days.
Returns & Refunds
We hope that you are completely satisfied with your order,
but in the unlikely event that an item is
unsatisfactory please
contact us
within 48 hours of receipt. We will usually ask you to return the goods promptly, unused and in their original packaging.
If an item is damaged and cannot be returned (such as broken
glass), we will ask you to take a photograph of the damage to enable us to claim a refund from Royal Mail.
We recommend that
you obtain a proof of posting for any items that you return to us as we cannot authorise
a refund until we have received the returned items. We will advise you of receipt of the
returned items and a refund will be issued within 30 days. Please note that postage for returned items cannot be refunded.
Contacting Us
If you need to reach us, you can do so via email, telephone or post using
the details listed on the
Contact Us page.
Acceptance
When placing your order you will be asked to tick a box to
signify that you accept our terms and conditions. By not clicking
the acceptance box you have indicated that you do not agree
to these terms and conditions and do not wish to proceed with
the order.
Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause beyond our reasonable control.
Liability, Variation and Jurisdiction
Our liability in connection with any order will not
exceed the total price charged for the items ordered.
No addition to or variation can be made to these conditions,
unless specifically agreed in writing and
signed by a Director of Tastes Ltd. No person employed
by or under contract with the company has the authority to
alter or vary these conditions in any way.
English law will apply to the contract between us and the
English courts will have exclusive jurisdiction in the case of any
dispute.
