Terms & Conditions
Please read the following Terms and Conditions carefully, we have kept them as short as possible.
These Terms and Conditions apply to all purchases
from the online delicatessen and do not affect your statutory
rights. If you wish to keep a copy of these terms you can print this page. If you have any questions don't hesitate to Contact Us
Description of Goods
All reasonable care has been taken to ensure that the items
shown on our web site, their description and price is correct. Products are ocassionally
improved by their producers and this may result in changes to the product's appearance or ingredients from that stated on our web site. For this reason, Tastes Ltd is unable to
accept liability for any incorrect information on this site.
If you have a particular concern about the ingredients in any product please contact us
and we will happily check for you and email a copy
of the current product label. You should always read the label before consuming the product and never rely solely on the information presented on this web site.
The price to be paid by you will be the price advertised on
our web site at the time you place your order. All prices are
in Pounds Sterling (GBP) and include all applicable taxes, but exclude delivery
Prices, offers and products are subject to availability and may change at any
time without notice.
Placing your Order
Orders should be submitted on our order form and will
be treated as an offer from you to buy the goods you have selected from us,
subject to these terms.
We will send you an email to confirm we have received your order.
Once we have received your payment, we will review your order
and send you another email to confirm we have accepted your order. No order should be
deemed to be accepted by us until we have sent you an email accepting your order.
At any point up until then, we may decline your order without giving
In order to accept your order we will need to collect
personal details, such as your name and address.
We will also give you the
option to opt in to receive information from us in the
future (you do not need to agree to this). At all times
your personal details will be held securely and used only for
the purposes for which they were collected. Further
details can be found
in our Privacy
& Cookies Policy
You can pay by cheque or postal order (made payable to
"Tastes Ltd"), credit or debit card (either online or by telephone), or by PayPal. If you choose to collect your order from our shop
you can pay for your goods when you collect them (using cash or a credit or debit card).
If you choose to pay via credit or debit card online your payment
details will be taken immediately and processed by PayPal and stored
securely by them (you'll be able to see the padlock icon on the pages
when these details are collected). Your details will be securely
encrypted and are not held by Tastes Ltd. You do not need a
PayPal account and can pay by Visa, Mastercard, American Express or Maestro.
If you would prefer not to enter your credit or debit card details online you
can telephone us and give us your details over the telephone. Choose the by telephone
option when completing your
order online. Then call us
during our normal opening times
. You can pay by Visa, Mastercard, American Express or Maestro.
Your payment will be processed in the same way as if you had visited the shop. We will not retain your card details.
If we do not hear from you within seven days of the order being placed we will try to contact you. If we are unsuccessful
after a further seven days we will cancel your order.
For your own security, please do not send your credit or debit card details via email.
If you wish to pay by cheque or postal order, choose the
option when completing your order online and post your
payment to us
together with a print out of your order form. We will contact you to confirm
that your cheque/postal order has arrived. Once your cheque has cleared, your
order will be dispatched. If we do not receive your payment within seven days of the order being placed we will try to contact you. If we are unsuccessful
after a further seven days we will cancel your order.
We do not dispatch goods until we have received cleared funds.
In the unlikely event that an item is out of stock, we will
contact you and offer you the choice of substituting the item with
another, postponing delivery or cancelling all or part of the order. If you choose
to cancel the order we will refund your payment within 14 days of receiving your request. If we are unable to contact you we
will use our judgement to provide the best solution.
We will not be liable for any other loss incurred above the cost of the unavailable item.
We are currently only able to deliver to the UK mainland.
Full payment must be received before dispatch and we aim
to send your order within two working days of
receiving payment, usually sooner. If your order is urgent please
do contact us
(telephone is the most suitable for emergencies) and we
will do what we reasonably can to meet your deadline. This may result in additional costs (for example courier charges) subject to your prior agreement.
We will send you an email to confirm
your order has been dispatched.
It is your responsibility to make arrangements to accept goods on delivery and you may be required to sign for your parcel.
If for any reason you fail to take delivery, risk in the goods passes to you and the goods shall
be deemed to have been delivered.
In the unlikely event that an order is lost, damaged,
delayed or faulty we will only cover the cost of replacing the items and will not
be liable for any associated damages or losses. Please see our Returns & Refunds
Cancelling your Order
You have the right to change your mind and can cancel your
order at any time, up to seven working days after
the day after your order is delivered.
The cancellation must be in writing and sent to us
via email or post
. We will refund the full cost of your order including the postage (except for the supplementary costs arising if your order has been dispatced prior to cancellation and you chose a type of delivery other than the least expensive option offered by us). If you only wish to cancel part of your order we will refund the cost of the cancelled items and part of the postage (reducing it to the cost it would have been had you not ordered the item that you cancelled).
If your goods have been dispatched prior
to you cancelling the order you will need to promptly return any unwanted items to us. These should be packaged carefully and returned in a saleable condition; unopened and unused. We will not refund the cost of returning items. We recommend that
you obtain a proof of postage for any items that you return to us as we cannot authorise
a refund until we have received the returned items. We will advise you of receipt of the
For cancelled orders, we will issue a refund within 14 days of the day you informed us of your decision to cancel, or where goods have been dispatched before the cancellation, within 14 days of receiving the returned items.
Returns & Refunds
We hope that you are completely satisfied with your order,
but in the unlikely event that an item is
unsatisfactory please contact us
within 48 hours of receipt. We will usually ask you to return the goods promptly, unused and in their original packaging.
If an item is damaged and cannot be returned (such as broken
glass), we will ask you to take a photograph of the damage to enable us to claim a refund from the delivery company.
We will advise you of receipt of the
returned items and a refund will be issued within 30 days.
If your order is delayed in transit please contact us
. We will offer you the choice of a replacement parcel or a full refund. Your replacement or refund will be sent within 30 days of you notifying us.
Contacting Us, Comments and Complaints
If you need to reach us, you can do so via email, telephone or post using
the details listed on the
page or email@example.com. We will endeavour to resolve any problems as swiftly as possible.
The European Online Dispute Resolution platform allows consumers and retailers to file, respond to, and handle disputes about online purchases (including disputes where the retailer and consumer are in different countries within the EU). You can access it at http://ec.europa.eu/odr
When placing your order you will be asked to tick a box to
signify that you accept our terms and conditions. By not clicking
the acceptance box you have indicated that you do not agree
to these terms and conditions and do not wish to proceed with
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause beyond our reasonable control.
Liability, Variation and Jurisdiction
Our liability in connection with any order will not
exceed the total price charged for the items ordered.
No addition to or variation can be made to these conditions,
unless specifically agreed in writing and
signed by a Director of Tastes Ltd. No person employed
by or under contract with the company has the authority to
alter or vary these conditions in any way.
If any part of these terms is disallowed or found to be ineffective by any court or regulator, the other terms shall continue to apply.
English law will apply to the contract between us and the
English courts will have exclusive jurisdiction in the case of any
Tastes is a limited company. Registered in England and Wales. Our company registration number is 05813201 and our registered address is 92 High Street, Eton, Windsor, Berks SL4 6AF. Our VAT registration number is 910 5883 28. We are a member of the Guild of Fine Food.