Terms & Conditions

If you choose to pay via credit or debit card online your payment details will be taken immediately and processed by PayPal and stored securely by them (you'll be able to see the padlock icon on the pages when these details are collected). Your details will be securely encrypted and are not held by Tastes Ltd. You do not need a PayPal account and can pay by Visa, Mastercard, American Express or Maestro.

If you would prefer not to enter your credit or debit card details online you can telephone us and give us your details over the telephone. Choose the by telephone option when completing your order online. Then call us during our normal opening times. You can pay by Visa, Mastercard, American Express or Maestro. Your payment will be processed in the same way as if you had visited the shop. We will not retain your card details. If we do not hear from you within seven days of the order being placed we will try to contact you. If we are unsuccessful after a further seven days we will cancel your order. For your own security, please do not send your credit or debit card details via email.

If you wish to pay by cheque or postal order, choose the Cheque/Postal Order option when completing your order online and post your payment to us together with a print out of your order form. We will contact you to confirm that your cheque/postal order has arrived. Once your cheque has cleared, your order will be dispatched. If we do not receive your payment within seven days of the order being placed we will try to contact you. If we are unsuccessful after a further seven days we will cancel your order.

We do not dispatch goods until we have received cleared funds.

In the unlikely event that an item is out of stock, we will contact you and offer you the choice of substituting the item with another, postponing delivery or cancelling all or part of the order. If you choose to cancel the order we will refund your payment within 14 days of receiving your request. If we are unable to contact you we will use our judgement to provide the best solution. We will not be liable for any other loss incurred above the cost of the unavailable item.

We are currently only able to deliver to the UK mainland.

Full payment must be received before dispatch and we aim to send your order within two working days of receiving payment, usually sooner. If your order is urgent please do contact us (telephone is the most suitable for emergencies) and we will do what we reasonably can to meet your deadline. This may result in additional costs (for example courier charges) subject to your prior agreement.

We will send you an email to confirm your order has been dispatched.

It is your responsibility to make arrangements to accept goods on delivery and you may be required to sign for your parcel. If for any reason you fail to take delivery, risk in the goods passes to you and the goods shall be deemed to have been delivered.

In the unlikely event that an order is lost, damaged, delayed or faulty we will only cover the cost of replacing the items and will not be liable for any associated damages or losses. Please see our Returns & Refunds policy, below.

For further details on delivery methods and charges please see the Postage & Packaging notice.

You have the right to change your mind and can cancel your order at any time, up to seven working days after the day after your order is delivered. The cancellation must be in writing and sent to us via email or post. We will refund the full cost of your order including the postage (except for the supplementary costs arising if your order has been dispatced prior to cancellation and you chose a type of delivery other than the least expensive option offered by us). If you only wish to cancel part of your order we will refund the cost of the cancelled items and part of the postage (reducing it to the cost it would have been had you not ordered the item that you cancelled).

If your goods have been dispatched prior to you cancelling the order you will need to promptly return any unwanted items to us. These should be packaged carefully and returned in a saleable condition; unopened and unused. We will not refund the cost of returning items. We recommend that you obtain a proof of postage for any items that you return to us as we cannot authorise a refund until we have received the returned items. We will advise you of receipt of the returned items.

For cancelled orders, we will issue a refund within 14 days of the day you informed us of your decision to cancel, or where goods have been dispatched before the cancellation, within 14 days of receiving the returned items.

We hope that you are completely satisfied with your order, but in the unlikely event that an item is unsatisfactory please contact us within 48 hours of receipt. We will usually ask you to return the goods promptly, unused and in their original packaging. If an item is damaged and cannot be returned (such as broken glass), we will ask you to take a photograph of the damage to enable us to claim a refund from the delivery company. We will advise you of receipt of the returned items and a refund will be issued within 30 days.

If your order is delayed in transit please contact us. We will offer you the choice of a replacement parcel or a full refund. Your replacement or refund will be sent within 30 days of you notifying us.

If you need to reach us, you can do so via email, telephone or post using the details listed on the Contact Us page or complaints@tastesdeli.co.uk. We will endeavour to resolve any problems as swiftly as possible.

The European Online Dispute Resolution platform allows consumers and retailers to file, respond to, and handle disputes about online purchases (including disputes where the retailer and consumer are in different countries within the EU). You can access it at http://ec.europa.eu/odr.

When placing your order you will be asked to tick a box to signify that you accept our terms and conditions. By not clicking the acceptance box you have indicated that you do not agree to these terms and conditions and do not wish to proceed with the order.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause beyond our reasonable control.

Our liability in connection with any order will not exceed the total price charged for the items ordered. No addition to or variation can be made to these conditions, unless specifically agreed in writing and signed by a Director of Tastes Ltd. No person employed by or under contract with the company has the authority to alter or vary these conditions in any way. If any part of these terms is disallowed or found to be ineffective by any court or regulator, the other terms shall continue to apply.

English law will apply to the contract between us and the English courts will have exclusive jurisdiction in the case of any dispute.

Tastes is a limited company. Registered in England and Wales. Our company registration number is 05813201 and our registered address is 92 High Street, Eton, Windsor, Berks SL4 6AF. Our VAT registration number is 910 5883 28. We are a member of the Guild of Fine Food.